Payment Was Successful but Status Was Not Updated

After a successful payment, it may take some time for the transaction status to be updated in the Merchant Portal. First, verify the transaction details from the Merchant Dashboard. If the customer has completed the payment successfully but the Merchant Portal has not been updated, submit a Support Ticket with: Merchant Transaction ID Transaction ID Transaction Amount Transaction Date & Time Payment Reference Screenshot, if available The EPS Support Team will investigate the transaction and provide the necessary assistance.