Transaction status may take some time to update depending on the payment processing and system response. Please check the transaction again from the Merchant Dashboard.

It is recommended to verify the existing transaction status before retrying the payment to avoid duplicate transactions.

The Merchant Transaction ID can be found in the transaction details or in the payment request generated by your system.

Settlement is processed according to the applicable settlement schedule. You can check the available settlement information from your Merchant Dashboard.

Settlement will be processed to the registered and approved merchant bank account associated with your EPS merchant account.

Yes. You can submit a Bank Account Change Request through the Merchant Dashboard. Verification may be required before the change is approved.

Yes. You can submit a Domain Change Request through the Merchant Dashboard. The request will be reviewed before the domain is updated.

Yes. You can submit a Logo Change Request with the new logo through the Merchant Dashboard or Support Portal.

Yes. Submit the appropriate change request through the Merchant Dashboard. Supporting documents may be required depending on the information being changed.

API credentials are provided through the applicable EPS merchant integration process. If you cannot access or locate your credentials, contact EPS Support through the Merchant Dashboard.

Yes. API-related changes can be submitted through the API Change Request option in the Merchant Dashboard.

API errors should be reported through the Merchant Dashboard Support Portal. Include the API endpoint, error message, timestamp, and relevant transaction information.

Yes. Available transaction reports can be downloaded from the Transaction/Report section of the Merchant Dashboard.

Yes. You can use the available date range and search filters in the Transaction section to find transactions.

Use the Forgot Password option on the Merchant Dashboard login page to reset your password.

You can submit a support request directly from the Support section of your EPS Merchant Dashboard. and mail support@eps.com.bd.

You can view your submitted tickets and their current status from the Support/Tickets section of your Merchant Dashboard.

Yes. If you need to provide additional information about an existing issue, update the existing ticket instead of creating a duplicate ticket.