Depending on the context, “you” means End Customer, End User, Representative or Visitor:
As a merchant/sub-merchant, we collect your Information through the registration process, the service agreement that we execute and various submitted documents of your creditability that are required from time to time. We may ask customers to enter personal data when placing an order, such as name, address, phone number, credit card/banking details and e-mail address and use this data to protect the merchants and ourselves against risk.
As a customer we capture your Profiling Information, Correspondence Information, Domain Name from which you contact us, the pages you request, the products you buy, the referring site, and the time that you spend on the site. For everyone who visits any of our merchant’s website/purchase page, we log into IP addresses, the type of operating system that your computer uses, and the type of browser software used by you. Further, we may also capture your Service Usage and Transactional Information; one-time passwords if you have consented for it; Correspondence Information; Cookies, etc.
Types of Data Collected
While using Our Service or Primarily sign up in to our account, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
Upon successful log in to EPS-EASY PAYMENT SYSTEM account, You are, as a EPS-EASY PAYMENT SYSTEM user, need to enter Your credential information, which may include, but is not limited to:
In case of Company, additional documents may require to produce as per the wanting of the Bank for making the transaction.
END USERS (Personal): EPS offers you the opportunity to store your payment methods with EPS so that you can conveniently use it across merchants who are our Business Users – we call this “Remember Me”. When you opt in to “Remember Me”, you agree to let us store your payment method so that you can more readily make purchases through the Link with Business Users of our payment processing Business Services (e.g., name, card number, cvc, and expiration date). When you choose to pay with Link, we will also collect your Transaction Data.
In addition to the ways we collect, use and share Personal Data that are described above, we also process your Personal Data as follows.
Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, information collected by cookies, other tracking technologies, standard web log information and other identifying information about the computer or device that you use to access your EPS-EASY PAYMENT SYSTEM account shall be tracked for helping us detect possible instances of unauthorized transactions and shall be used by EPS-EASY PAYMENT SYSTEM to provide smooth experience of EPS-EASY PAYMENT SYSTEM services.
• Online Activity Depending on the Service you use and the Business Users’ implementation of our Business Services, we will collect information about:
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
We respect your privacy and want to promote trust and confidence on the internet. As such, we feel it is necessary to disclose to you what information this site collects and tracks and what we do with the information that we collect. We collect and use your Information to send you updates, to improve our Services, to improve user experiences, for quicker transactions, for risk checks, for strengthening our security checks, for analysis and for offering you new features in the existing services you are availing or offering altogether new product/service which may be relevant for you. It is clarified that the Information of Users which has been collected by us or provided to us, is the property of EPS and we may use it, in whole or in part, in our sole discretion and without any compensation to you, for any legitimate purpose and you hereby confirm that you have no objection to the aforesaid use of your Information.
We will collect any information you choose to provide to us, for example, through support tickets, emails or social media. When you respond to EPS emails or surveys, we collect your email address, name and any other information you choose to include in the body of your email or responses. If you contact us by phone, we will collect the phone number you use to call EPS, as well as other information you may provide during the call. We will also collect your engagement data such as your registration for, attendance of, or viewing of EPS events and other interaction with EPS personnel.
In addition to the ways described above in which we use Personal Data, we use Personal Data in the following ways:
Information security is critical to our business. We work to protect the security of your information during transmission which encrypts information you input. We store information gathered on secure computers. We use advanced security technology to prevent our computers from being accessed by unauthorized persons. It is important for you to protect against unauthorized access to your Login ID/password and to your computer. Be sure to protect the password used to access our services.
We use reasonable precautions to keep the personal information disclosed to us secure and do not disclose this information to other individuals or organizations unless required for provision of Services to you such as to banks, card associations, merchants. However, we will exchange information with other companies and organizations for the purposes of fraud protection and risk reduction. You acknowledge and agree that for the purpose of sending you updates/ communications, improving product, personalization, offering new features in the existing services you are availing, offering new products/ services which may be relevant for you and Service efficiency, we may, under controlled and secure circumstances, share your Information with our affiliates, associates or third parties with whom we have an legal arrangement in place.
We may disclose your Information pursuant to applicable laws, a directive or order of a government entity or statutory authority or any judicial or regulatory authority or to law enforcement agencies in any official investigation including but not limited to cyber incidents, prosecution and punishment of offences. You agree that EPS has the right to monitor and to disclose Information as may be necessary to satisfy any law, regulation or other governmental request. We may transfer Your Information or other information collected, stored, processed by EPS to any other entity or organization located in Bangladesh or outside Bangladesh only in case it is necessary for providing Services to You in connection with Application. We will cooperate with the appropriate law enforcement authorities in investigating claims of illegal activity.
If you decline to submit Information to us, then we will unfortunately not be in a position to provide the Services to you.
We work to protect the security of your Information during transmission by using appropriate software, which encrypts information you input. This encrypted information is stored on secure systems/computers. We use advanced security technology to prevent our computers from being accessed by unauthorized persons.
We have also implemented information security practices and standards and have in place information security programs and policies containing managerial, technical, operational and physical security measures that are in compliance with the applicable laws of Bangladesh including, so as to protect the your Information with us from unauthorized access, use, modification, damage, disclosure or impairment.
However, no data transmission over the internet is fully secure, so we cannot ensure or warrant the security of any information you submit to us. Further, we do not guarantee in any way, the security of any Information that you transmit or share on the Site; and you do so at your own risk.
If you (i.e., our Merchant) would like to view the information we have collected from you and your customers or you want to correct your information or the billing/shipping details of your customers or their IP addresses, please go to Merchant Login page and log into your account to view the above details and to review your Information. If you have questions or suggestions, we can be reached by email at firstname.lastname@example.org .
If you are a customer, and would like to view the information we have collected from you or you want to correct your information or details, please send us your request by email on email@example.com.
The User can at any time withdraw his/her consent given previously to EPS for collecting, receiving, possessing, storing, dealing or handling Information of the User, by sending us your request by email on firstname.lastname@example.org In such case, EPS will unfortunately not be in a position to provide the Services to you. However, EPS will be able to retain such Information for the time period in accordance with the applicable laws.
We reserve the right to report any illegal activity by any User, that is, our Merchants or their customers to law enforcement for prosecution. Please be aware that we do not control the acts of our Sub-Merchants, customers or visitors.
Contacting EPS Please feel free contact us at email@example.com to highlight any issues that you may be facing or require any information/assistance from us. In case you have any grievance relating to the collecting, receiving, possessing, storing, dealing or handling of Personal Information provided by you, you may contact our physical customer care or through the Customer care number i.e., 09614-770066.
This policy has been drafted in English & Bangla language. In case of any inconsistencies between both versions, the English version will prevail and will be considered an original.