Customer's Money Was Deducted but Transaction Is Not Found

In some cases, the customer's account or card may be charged even though the transaction is not immediately visible in the Merchant Portal. First, search for the transaction using the Transaction ID or Merchant Transaction ID from the Merchant Dashboard. If the transaction cannot be found, submit a Support Ticket with the following information: Merchant ID => Merchant Transaction ID ? =>Transaction Amount ? =>Transaction Date & Time ? =>Payment Reference/Transaction ID ? =>Payment Method ? =>Screenshot, if applicable ? The EPS Support Team will verify the transaction details and take the necessary action.