What Information Should Be Included in a Support Ticket?

Providing complete and accurate information helps the Support Team identify and resolve your issue more quickly. For payment-related issues, provide: Merchant ID Merchant Transaction ID Transaction ID Amount Date & Time Payment Method Error Message Screenshot, if applicable For API-related issues, provide: Merchant ID API Endpoint Request/Response Error Message Timestamp Callback URL, if applicable Never share passwords, API secrets, PINs, or other sensitive credentials in a Support Ticket.