FAQ

EPS is a Payment System Operator (PSO) licensed by the Bangladesh Bank. EPS provides Digital Transaction solutions for end users. EPS is authorized to provide services for personal/individual usage and for business/merchant/organizational usage.

EPS Services include

• Payment Gateway
• Bill Payment
• Mobile Recharge

If you are an individual who wants to use EPS for personal usage, download the EPS app (click here to download) and create your account using your phone number & NID card. To open a Merchant Account need to few more documents. Please contact EPS Customer Support.

For a personal account your NID card and phone number are good enough to open an account. To open a Merchant Account need to few more documents. Please contact EPS Customer Support.

Depending on the Service type, EPS has a few services that are completely FREE to use. Other Services include Service Charges that are very affordable.

EPS uses Multiple Layers of Security to protect your data & actions over the internet. EPS adapts the latest FinTech Technologies to make sure that you have a safe & hassle-free environment for any online transaction.

You can reach our customer support via phone, & email.
Contact Number: 09614-770066
E-mail: support@eps.com.bd

Money can be received both in Bank A/C and MFS Wallet.

Yes. It is instantly transferred to your bank A/C via EPS network.

You can get it from the play store (Android), App Store (iOS) or via direct repository from EPS website.

You can reset your PIN using the EPS app or via contacting EPS support.

Yes! To access all EPS services, users have to open an EPS account.

• End Users: (General User, Any Bangladeshi National who has a valid NID).
• Businesses: (Any registered and valid Business that is authorized by the Government of Bangladesh to operate as a business entity in Bangladesh).

You can open an account using the EPS mobile app or EPS web application (Merchant).

Yes.

No.

Via EPS app notification & SMS

Your EPS account will be locked temporarily & you'll have to contact support to reset your PIN & activate your EPS account.

You can check your app history or reach our customer support.

EPS transactions are Instantaneous. Based on EPS partner system policy and availability, a transaction may takes more time.

DO NOT share your EPS PIN with anyone. EPS support staff will never ask for your PIN under any circumstances.

You can re-login to your EPS account using the EPS app.

Standard call charges will be applied by your mobile operator.

EPS service charges will be shown to the user before final confirmation (If any charges are applicable for the service).

Please Contact EPS Customer Support to block/disable or delete your account.

In that event, contact EPS support immediately to lock & reset your EPS account.

We strongly suggest you NOT to open multiple EPS accounts using a single NID cause this may result in a permanent suspension of all your accounts for fraudulent activity.

Yes, you can access & download the transaction statement from your mobile app.

All service charges are disclosed to the user before transaction event. EPS does not have any hidden charges.

Currently, EPS services are not available through USSD